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Effective Date: August 1, 2023

Valkyrie Aerial Acrobatics ("we," "us," or "our") is committed to protecting the privacy of our customers, website visitors, and users of our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

Information We Collect:

We collect and process the following types of information:

a. Personal Information: We may collect personally identifiable information (PII), such as your name, email address, phone number, and billing information, when you provide it to us through our website or when you make a booking.

b. Usage Information: We automatically collect information about your use of our website and services, such as your IP address, browser type, and operating system, through cookies and similar technologies.

c. Booking Information: When you make a booking through our website, we may collect information related to your booking, such as the date and time of your reservation and any special requests.

How We Use Your Information:

We use the information we collect for the following purposes:

a. To Provide Services: We use your personal information to process and confirm bookings, send booking confirmations, and provide customer support.

b. Communication: We may use your email address to send you updates, newsletters, and promotional information about our services. You can opt out of these communications at any time.

c. Improving Services: We analyze usage data to improve our website, services, and customer experience.

d. Legal Obligations: We may use your information to comply with legal obligations, including responding to law enforcement requests and enforcing our terms and policies.

How We Share Your Information:

We may share your information with third parties in the following circumstances:

a. Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors and customer support services.

b. Legal Compliance: We may share your information when required by law, in response to legal processes, or to protect our rights, privacy, safety, or property.

c. Business Transactions: If Valkyrie Aerial Acrobatics is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Your Choices:

a. You can choose not to provide us with certain personal information, but this may limit your ability to use some of our services.

b. You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in the emails.

Data Security:

We take measures to safeguard your personal information, but please be aware that no method of data transmission or storage is entirely secure. We cannot guarantee the security of your information.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time, and any changes will be posted on our website with an updated effective date. Your continued use of our website and services after such changes constitute your acceptance of the updated Privacy Policy.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Valkyrie-Aerial.com

Please read this Privacy Policy carefully and review it periodically for any updates. Your use of our services indicates your acceptance of this Privacy Policy.

Aerial Acrobatic Studio Membership Cancellation Policy

We understand that circumstances may arise which require you to cancel your membership at the Valkyrie Aerial Acrobatic Studio. We value your commitment to our community and aim to make the cancellation process as clear and fair as possible. Please take a moment to review our membership cancellation policy outlined below:

48-Hour Non-Refundable Cancellation Window:

For any cancellations made within 48 hours of the scheduled class or session, the fees paid will be non-refundable. This includes both single-session bookings and multiple-session packages. In case of unforeseen emergencies or extenuating circumstances, we encourage you to reach out to our studio management as soon as possible. We will do our best to accommodate your situation within reason.

Recurring Payment Options:

a. Monthly Memberships: If you have a recurring monthly membership, you may cancel it at any time with a minimum of 30 days' notice before your next scheduled payment date. To initiate the cancellation process, please send an email to [studio email address] with your full name, membership details, and the effective date of cancellation. Your membership will remain active until the end of the 30-day notice period.

b. Annual Memberships: Annual memberships cannot be canceled before the end of the contract term. If you choose to cancel your annual membership upon its expiration, please send an email to BlueRidgeAerialDance@gmail.com at least 30 days prior to the renewal date. The membership will not be renewed for the subsequent year.

Membership Freeze Option:

If you require a temporary break from your membership due to medical reasons or other valid circumstances, you may request a membership freeze. Please send an email to BlueRidgeAerialDance@gmail.com with your full name, membership details, and the desired freeze period. We will assess your request and provide you with options for freezing your membership for a specific duration, during which time your recurring payments will be suspended. A membership freeze must be requested at least 15 days in advance.

Appeals and Special Circumstances:

We understand that there may be unique situations not covered by this policy. If you believe you have exceptional circumstances that warrant a deviation from our standard cancellation policy, please contact our studio management at BlueRidgeAerialdance@gmail.com. We will review your situation on a case-by-case basis and do our best to find a suitable resolution.

By enrolling in Valkyrie Aerial Acrobatic Studio and using our services, you acknowledge and agree to abide by the terms and conditions outlined in this membership cancellation policy. We appreciate your understanding and cooperation as we strive to provide you with a positive and supportive aerial arts experience.

Effective Date of Policy: August 1, 2023

Policy Last Updated: August 1, 2023